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Dispatcher

NovaCopy is currently looking for a sharp, energetic, hard-working individual to join our Nashville team as a Dispatcher. Our growth is due to a great demand for the products and solutions we offer and our desire to be #1 in our market. 

Job Responsibilities:

  • Utilize mapping software and GPS systems to pinpoint Technician location in making dispatching decisions
  • Ensure timely resolution of all service calls
  • Identify and remedy mishandling of any service call
  • Maximize customer satisfaction, response time and technician productivity by following Dispatching policies
  • Work closely with Branch Service Manager and VP of Service to ensure productivity of all Service operations
  • Provide excellent customer service through basic product knowledge and Dealer Service request processing
  • Work with sales and service manager’s requests to review service issues
  • Manage Time systems for Technicians
  • Monitor weather and traffic situations and adjust Field Tech scheduling accordingly
  • Provide a positive teamwork environment

Applicants must have a working knowledge of Microsoft Office Suite to include Word, Outlook, Excel, and Internet Explorer. Previous dispatching experience is strongly preferred. 


Starting pay is $14.00 per hour.

NovaCopy provides competitive hourly pay plus lead bonuses, medical and dental coverage, 401K participation eligibility with employer contributions, paid time off, and paid holidays. NovaCopy offers a drug-free and smoke-free work environment.

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